Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy for beauty products?
We offer a 90-day return policy for most items. Due to hygiene reasons, certain beauty tools and accessories must be unopened and in their original packaging to qualify for a refund.
Are KITSCH products eco-friendly and sustainable?
Yes, we are committed to sustainability. Many of our products, such as our bottle-free shampoo bars and recycled plastic hair accessories, are designed to reduce environmental impact.
How do I care for my silk and satin pillowcases?
To maintain the quality of your satin products, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents.
Do you offer international shipping?
Yes, KITSCH ships to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.